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Customer Portals

Customer portal development

Customer portals your clients will actually use.

A secure, branded portal where your customers log in to book, order, upload documents, see invoices and track progress, connected to the system your team uses behind the scenes.

Book a free call See pricing

Fixed prices from £7,995
Works on any device
Live in 8–10 weeks

Web platform with customer logins built by Appro

Client loginSecure ✓DocumentUploaded

Why bespoke

Why give your customers their own portal?

Every phone call, email and WhatsApp asking for an update is time your team doesn’t get back. A portal lets customers help themselves, any time.

Fewer calls and emailsCustomers find what they need without waiting for your team.
A more professional serviceA branded portal in your colours, with your own logins.
One source of truthCustomers and staff see the same live information.

What’s included

Everything your clients need, in one place.

A trade portal, B2B portal or client area, designed in your brand and built to work on any computer, tablet or phone.

Secure loginsEach customer gets their own account and only sees their own information.
Bookings & ordersCustomers book, order or request work themselves.
DocumentsUpload and share contracts, certificates, reports and files.
Invoices & historyInvoices, statements and a full history of everything they’ve done with you.
Updates & notificationsCustomers see progress and get notified when something changes.
Your team’s sideA dashboard where your team manages every customer and request.

Day to day

How your portal works

Your customer logs inOn a computer, tablet or phone, with their own secure account.
They do it themselvesBook, order, upload or check progress without calling you.
Your team sees it instantlyEverything lands in your system, ready to act on.

Built by Appro

Software we’ve designed and built.

Client buildManyweathersA public website plus an in-house CRM platform for a commercial property business.Read the story

Client buildQuewdA web app and creator platform bringing profiles, content and business tools together.Read the story

Pricing

Fixed prices. Published, not hidden.

Customer portals start with our Business Platform. Every system is a fixed price agreed before we start, with 50% to book your build and 50% on handover.

Best for getting organised

Business System

Core system

£4,995one-off

One system for your office: customers, jobs and your team in one place, instead of spreadsheets and WhatsApp.

Live in about 5–8 weeks

What’s included

CRM and customer records
Jobs, bookings or orders
Live dashboard
Team logins and roles
Reports and email notifications
Design preview to approve before we build
Works on any computer, tablet or phone
30 days of support after launch

Best forBusinesses ready to replace spreadsheets with one system their team uses every day.

Discuss a Business System

Business Platform

With portal

£7,995one-off

Everything in a Business System, plus a portal where your customers log in, book and manage things themselves.

Live in about 8–10 weeks

Everything in Business System, plus

Customer portal with its own logins
Online booking and live availability
Automatic invoices and reminders
Document uploads and sharing
More user roles and permissions
Activity history for every customer

Best forBusinesses whose customers book, order or manage accounts with them.

Discuss a Business Platform

Best for larger or complex systems

Custom Platform

Custom scope

from£9,995one-off

A platform built around complex workflows, several portals or a software product you sell to others.

Scoped on a free call

Everything in Business Platform, plus

Links to Xero, Stripe or your existing tools
Several portals and user types
Subscriptions and SaaS features
Moving data from your old systems
Advanced automation and AI features

Best forGrowing businesses and software products with bigger ambitions.

Discuss a Custom Platform

Hosting, monitoring, bug fixes and support are covered by Appro Care for software at £195 a month.

How we work

From first call to handover.

Step 1Free callWe talk through how your business runs today and what the system needs to do.
Step 2Plan and designWe map every screen and workflow in your brand, and you approve it before we build.
Step 3Fixed-price buildWe build your system with regular previews you can click through.
Step 4Launch and handoverWe set up your team and customers, then hand everything over.

Good questions

Customer portals, answered.

What is a customer portal?

A customer portal is a secure website where your customers log in to manage things with you, such as bookings, orders, documents, invoices and updates, without phoning or emailing.

How much does a customer portal cost in the UK?

UK agencies typically quote £30,000 to £80,000 for a customer portal. Our Business Platform, which includes a customer portal and the system behind it, is a fixed £7,995, with larger platforms from £9,995.

Can you build a trade or B2B portal?

Yes. Many portals we build are for trade customers or business accounts, with their own logins, pricing and history.

Is a portal the same as an app?

A portal runs in a web browser on any computer, tablet or phone, so there is nothing to download. If you also want an app on the App Store and Google Play, see our app packages.

Is the portal secure?

Yes. Every customer has their own login and only sees their own information, connections are encrypted and your team controls who can access what.

Can it connect to the system we already use?

Usually, yes, if your current system offers an API. Integrations are part of our Custom Platform, and we confirm what is possible on a free call.

Do we own the portal?

Yes. You own the software and its code, with a full handover.

Book a free call

Let’s talk about your portal.

Answer three quick questions and we’ll arrange a free 20-minute call. You’ll speak with the team who’ll build your system.

Fixed prices from £4,995
Built around how you work
Works on any device
You own the code

PREFER TO MESSAGE?

WhatsApp us on 07424 223370 Email contact@appro.digital

Same-day replies, Monday to Sunday.